Returns & Exchanges Policy
At Paula Shoes, we want you to be completely satisfied with your purchase. If your new shoes aren't the perfect fit, you can return or exchange them within 14 days of receipt, provided they are in their original, unworn condition.
Check Eligibility
Ensure your items are unworn, in their original packaging, and within the 14-day return window from the date of delivery.
Submit a Request
Contact our customer service team via email or our website portal with your order number to receive a return authorization code.
Pack and Ship
Securely pack the shoes in their original box and send them back to our warehouse using a tracked courier service of your choice.
Receive Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing