Frequently Asked Questions
Everything you need to know about shopping with Paula Shoes.
What is the estimated delivery time for my order?
We offer fast nationwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 5 business days depending on your location.
How do I know which shoe size to choose?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for closed-toe shoes and boots to ensure maximum comfort.
What is your return and exchange policy?
You can return or exchange unworn items in their original packaging within 14 days of receipt. Please contact our customer service team to initiate the process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Are Paula Shoes made from genuine leather?
We pride ourselves on quality. Most of our collection is crafted from premium genuine leather, though we also offer high-quality vegan alternatives. Material details are listed in each product description.
Can I track my package after it has been shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment in real-time.